Frequently Asked Questions
Pre-Order Hoodie Questions
When will my pre-order hoodie ship?
Pre-order hoodies are expected to ship within 2-3 weeks from the date of purchase. You'll receive an email confirmation with tracking information once your order ships.
Can I cancel my pre-order?
Yes, you can cancel your pre-order at any time before it ships. Contact us at support@carebysoiree.com or through our contact form to request a cancellation.
Will I be charged immediately for my pre-order?
Yes, payment is processed when you place your pre-order. This helps us secure your size.
What if the hoodie doesn't fit?
We offer exchanges for different sizes within 30 days of delivery. Please refer to our size chart before ordering to ensure the best fit.
Can I add other items to my pre-order?
Pre-order items must be purchased separately from regular inventory items. If you want to order other products, please place a separate order.
Shipping & Delivery
Where do you ship?
We ship across Canada with free shipping on orders over $75. International shipping is available for an additional fee.
How long does shipping take?
Regular items ship within 1-2 business days. Standard shipping takes 3-7 business days within Canada. Express shipping (1-3 business days) is available for an additional fee.
Do you provide tracking information?
Yes! You'll receive a tracking number via email once your order ships. You can track your package directly through Canada Post or our shipping partner.
What if my package is lost or damaged?
We're here to help! Contact us immediately if your package arrives damaged or doesn't arrive within the expected timeframe. We'll work with you to resolve the issue quickly.
Can I change my shipping address after placing an order?
Address changes are possible if your order hasn't shipped yet. Contact us as soon as possible at support@carebysoiree.com with your order number and new address.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags. Pre-order items follow the same return policy once delivered.
How do I start a return?
Contact us at support@carebysoiree.com with your order number and reason for return. We'll provide you with return instructions and a prepaid shipping label for Canadian returns.
Still have questions?
Can't find what you're looking for? Contact us and we'll get back to you within 2-3 days!